EXTENDED CHRISTMAS RETURNS POLICY
To make your Christmas shopping a little easier, products bought from the 6th November 2015 can be returned up to the 15th January 2016. This gives you plenty of time to return unwanted presents and shop without worrying. Any purchase made after the 26th December will be eligible for the standard 30 day returns policy.
The extended Christmas returns policy applies to all Maxwell Scott Bags products that can normally be returned for refund or exchange, in line with our usual returns policy. Please note that embossed products are excluded from our returns policy and can not be returned or exchanged.
Please note that Maxwell Scott Bags will not be able to process orders and returns from the 24th December 2015 until the 29th December 2015.
We use some of the most reliable couriers in the business and have established close relationships. We are able to offer you a range of delivery services, including expedited and Saturday delivery if required. Please see a guide below of expected delivery times:
Usually next day
2 – 10 days
2 – 10 days
Rest of World
2 - 15 days
NB. We only dispatch Monday - Friday. For next day delivery within the UK, orders must be received before 2.30pm.
FREE UK DELIVERY WHEN YOU SPEND OVER £100
Having organized some extremely competitive rates with our couriers, we can offer you the service you expect. Individual prices are worked out on location, product price and weight. To attain a quote without checking out, simply add your desired product into the shopping basket. Here you can add both location and postcode into the “shipping quote” table and voilà!
We want you to be delighted with your purchase. If upon receipt of your chosen product you change your mind, simply return it to us within thirty days for either an exchange or refund. You will find a return slip in the original package you received; please fill this out and include it with your returned item. If you do not include a completed return slip, we may not be in a position to identify you as the sender and this could cause an unnecessary delay to your refund. The address label included should be removed and affixed to the outside of your package. Make sure your item is adequately protected and send it to the following address, using a signed for courier service. Please note embossed items cannot be returned.
Maxwell Scott Bags
Unit 9 Hassacarr Close
York, YO19 5SN
Unfortunately, we cannot refund associated shipping and handling costs. Your refund will be processed via your original payment method within 14 days of us receiving the returned item. Please allow an additional 3-5 days for the refund to appear in your credit or debit card account.
Returns from outside the E.U.
When returning goods from outside the E.U, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.
If your product needs a little TLC, just email or call our experienced customer services team. Then simply send the item to the address above and we will aim to get the item back to its former glory as swiftly as possible.