If you are not satisfied with your choice for any reason please contact Maxwell Scott, to arrange a return and receive your money back (P&P not included).  Please return all items to Maxwell Scott using a signed for postal service.  If returning goods from outside the European Union, it is imperative that you state the goods as "RETURNS" on the package.  We will not be responsibile for any VAT, Excise or clearence fees due to incorrect labelling (these costs will be deducted from the original price paid).

Please re-package the goods using the original packaging whenever possible. It is important to make sure the goods arrive back in safe condition and are clearly labelled. If the returned item is damaged due to insufficient packaging and parcelling, then we will not be able to issue a refund. Should you need advice on the best way to package and return your Maxwell Scott product, please speak to one of our Customer Service representatives by calling: 0870 24 24 684

Refunds will be processed within 14 days on safe receipt of goods by the means of initial payment. If the item was purchased using a credit or debit card, please allow an additional three to five days for the refund to appear on your bank statement / account.

If you wish to exchange a product upon receiving it, simply speak to one of our Customer Service representatives by calling: 0870 24 24 684 for assistance in exchange your team.

Returns by post:
Please return products adequately packaged to:

Maxwell Scott
Unit B204
Faircharm Trading Estate,
8-12 Creekside
London
SE8 3DX
ENGLAND