Delivery and Returns

Christmas Delivery

To receive your purchased items before Christmas Day, please order before 12pm on 14th December 2017.

Please note: If you order on the 14th December, please ensure that you select ‘Next Day Delivery’ at the checkout to guarantee delivery before Christmas. Delivery depends on stock availability.

Extended Christmas Returns

Extended Christmas Returns

 

For the festive period, we have extended our returns policy. All products purchased as a Christmas gift can be received back for a refund or an exchange from 1st November 2017 until 15th January 2018.

You will find a return slip in the original package you received; please fill this out and enclose it with your returned item. If you do not include a completed return slip, we may not be in a position to identify you as the sender and this could cause an unnecessary delay to your refund. The address label included should be removed and affixed to the outside of your package. Make sure your item is adequately protected and send it to the following address, using a signed for courier service.

Please note: embossed items cannot be returned.

Maxwell Scott

Unit 9 Hassacarr Close

Chessingham Park

Dunnington

York

YO19 5SN

Unfortunately, we cannot refund associated shipping and handling costs. Your refund will be processed via your original payment method within 14 days of us receiving the returned item. Please allow an additional 3-5 days for the refund to appear in your credit or debit card account.

Timescales

We have established close partnerships with the most reliable couriers in the industry. We are able to offer you a range of delivery services, including expedited and Saturday delivery, if required. Below is a guide to our global expected delivery times:

Costs
Free UK Delivery when you spend over £100

 

 

Boasting extremely competitive rates with our couriers, we can offer you the service you expect. Individual prices are worked out on location, product price and weight. To attain a quote without checking out, simply add your desired product into the shopping basket. Here you can add both location and postcode into the “shipping quote” table to discover the specific price of your delivery. When exporting goods outside the EU, all appropriate tax and VAT will be removed from the price of the product. Please note: we take no responsibility for any import and duties charges within these countries.

Returns from outside the EU

When returning goods from outside the EU, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.

Repairs

If your product needs a little TLC and you would like to inquire about our 25-year warranty, just email or call our experienced customer services team. Then simply send the item to the address above and we will aim to get the item back to its former glory as swiftly as possible.

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