Delivery and Returns

Timescales

We have established close partnerships with the most reliable couriers in the industry. We are able to offer you a range of delivery services, including expedited and Saturday delivery, if required. Below is a guide of our global expected delivery times. To receive Next Day delivery, you must place your order before 2.30pm. Also, please note that we only ship on working days.

International Delivery

At Maxwell Scott, we deliver our products around the world at incredibly competitive rates. If you live outside the UK and would like to order, we offer a quick and efficient delivery service that won’t break the bank. If you would like to know the exact amount we will charge you for international delivery, please contact us for an accurate quote. Alternatively, add your desired products to your shopping bag and proceed to the checkout for all your available delivery options.

 

 

Costs
Free UK Delivery when you spend over £100

Boasting extremely competitive rates with our couriers, we can offer you the service you expect. Individual prices are worked out on location, product price and weight. To attain a quote without checking out, simply add your desired product into the shopping basket. Here you can add both location and postcode into the “shipping quote” table to discover the specific price of your delivery. When exporting goods outside the EU, all appropriate tax and VAT will be removed from the price of the product. Please note: we take no responsibility for any import and duties charges within these countries.

Returns Policy

You have 30 days to return your purchased item(s). Personalised items cannot be returned. If you would like to return an item, please fill out the returns form provided, enclose it in your package and return to the following address:

Maxwell Scott Returns Department

Unit 9 Hassacarr Close

Chessingham Park

Dunnington

York

YO19 5SN

Please note: when returning goods from outside the EU, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.

Repairs

If your product needs a little TLC and you would like to inquire about our 25-year warranty, just email or call our experienced customer services team. Then, simply send the item to the address above and we will aim to get the item back to its former glory as swiftly as possible.

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