Extended Christmas ReturnsUntil 15th January 2019

Delivery and Returns

Last Delivery Dates Before Christmas Day

In order to ensure that your gift arrives by 24th December in time for Christmas Day, please order before 2pm on 20/12/18 if shipping to the UK.

For the rest of Europe, order before 2pm on 18/12/18. 

For the Americas, please order before 2pm on 18/12/18. 

For Australia, please order before 2pm on 17/12/18. 

Extended Christmas Returns

From 1st November 2018, your purchased items are eligible for return until 15th January 2019. Ideal for Christmas gift shopping, you can now purchase your gifts safe in the knowledge that there is enough time to return them after Christmas Day.

Free Delivery Over £100

Spend £100 or over and receive free standard next day delivery on your order.

Delivery
The Couriers We Use +

We have established close partnerships with the most reliable couriers in the industry. For deliveries we mainly use:

UPS

FedEx

DPD Local

Royal Mail

Delivery Times And Costs +

For UK Delivery, you may choose from the following delivery options for your order.

– Next Day £3.45

 

Please note that these costs may vary due to location, product value and weight. We offer incredibly competitive rates internationally as well as the UK. To attain a quote without checking out, simply add your desired product into the shopping basket. Here you can add both location and postcode into the “shipping quote” table to discover the specific price of your delivery.

How to track your delivery +

Once you have received an email order confirmation, you can check the progress of your package by visiting the following sites and entering your tracking number:

FedEx: https://www.fedex.com/apps/fedextrack/?action=track

UPS: https://www.ups.com/tracking/tracking.html

Royal Mail: https://www.royalmail.com/track-your-item#/

DPD Local: https://www.dpdlocal-online.co.uk/tracking

Taxes and duties +

In order to ensure that you receive the most accurate pricing, taxes and delivery costs, we recommend that you make sure to select your location from the list of shipping destinations in the top right hand corner.

When exporting goods outside the EU, all appropriate tax and VAT will be removed from the price of the product. Please note: we take no responsibility for any import and duties charges within these countries.

Embossed items +

It is important to note that personalised items may take longer than 2-3 days for delivery – especially during the busy festive period. However, our embossing team are very efficient so delivery is usually still quick. If you are concerned about delivery on your personalised items, it is best to contact us directly.

returns
Our Returns Policy +

You have 30 days to return your purchased item(s). This excludes personalised items which cannot be returned.

If you would like to return an item, please fill out the returns form provided, enclose it in your package and return to the following address:

 

Maxwell Scott Returns Department

Unit 9 Hassacarr Close

Chessingham Park

Dunnington

York

YO19 5SN

 

Please note: when returning goods from outside the EU, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees

Extended Returns Policy +

We understand that over the festive period you may need an extended returns policy. So, from 1st November 2018 until Christmas you will have until 15th January 2019 to return any item(s) that you have purchased. Simply follow the same steps as our normal returns policy.

Repairs +

If your product needs a little TLC and you would like to inquire about our 25-year warranty, just email or call our experienced customer services team. Then, simply send the item to the address above and we will aim to get the item back to its former glory as swiftly as possible.

We will do everything we can to fix the issue on-site in Yorkshire. However, depending on the issue we may need to send your item to our factory in Italy to be mended. This will extend the repair time, but our customer service team will inform you every step of the way about expected date of return.

25 year warranty +

Each of our pieces is handcrafted in the heart of Italy by skilled artisans. We use the finest western cowhides so that our briefcases, handbags, luggage and accessories are durable and practical. With this, each purchase comes with a 25 year warranty so that repairs can be easily and efficiently executed. We believe firmly in sourcing the finest materials and craftsmanship, and so our 25 year warranty has always been unequivocal for founder William Scott Forshaw. We hope that you never need to, but if you do, simply contact our customer services team and they will arrange the repair for you.

Embossed Items +

Due to the personalised nature of embossed items, they can not be returned. We are happy, therefore, if you want to return your purchase to us to be embossed once you are pleased with your order.