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leather bag warranty

Our 25 Year Warranty

We build handbags, briefcases, luggage and accessories to last a lifetime. Our skilled artisans use their expert knowledge to form the finest Italian leather into pieces which will be treasured. The innate quality and craftsmanship means that we provide a 25 year warranty with pride…

What Does The 25 Year Warranty Cover?

If your classic leather bag or small accessory has a fault, we will do everything we can to fix the issue on-site in Yorkshire. Each of our pieces is handcrafted with exquisite skill and so, it is our responsibility to repair any manufacturing faults on zips, clasps, stitching or otherwise.

We do not cover any damage caused to an item by personal misuse or due to fair wear and tear over the natural life of your purchase. Our repair team, however, are happy to mend the item for a fee if this is the case.

With over 30 years in the leather industry, our repair team at our York HQ will always try to fix the issue on-site. Nevertheless, the item may need to be sent to our factory in Italy to be mended. This wholly depends on the problem you are having with your bag or accessory and our customer service team will inform you every step of the way.

leather bag warranty
leather bag warranty
How To Claim Our Warranty

1. Contact us via email or telephone to raise the issue with our Customer Service team.

2. If your item is authorised under the warranty, we will ask you to send it to our Head Office for repair. We kindly ask that you include a note with your name, contact number and a short explanation of the fault.

3. Once we have received the item, a member of our Customer Service team will get in touch to update you on the repair.

4. The repaired item will be returned to your address on a next day delivery service.

leather bag warranty
The Calvino Business Bag In Chestnut Tan
Why Do We Offer A 25 Year Warranty?

Founder of Maxwell Scott, William Scott Forshaw, researched Italy’s leather industry for years, ensuring that he sourced only Tuscany’s finest leather – arguably the best in the world. Our 25-year warranty is a reflection of William’s dedication to seek out the most authentic craftsmanship and premium leather, to provide his customer with nothing but the absolute best in the industry. The leather we use derives from the Santa Croce sull’Arno region of Tuscany, a world-renowned area for producing irresistible, high-quality leather that stands the test of time.

Handcrafted by leather artisans in Italy, our bags and accessories are then skillfully built to last ensuring that no corners are cut. Our production is always thoughtful and rooted in the traditional knowledge of the region. Therefore, our 25 year warranty is an honest reflection of our dedication to advocating craftsmanship and slow, sustainable fashion. Invest in our leather keepsakes and we will help you maintain their pristine condition for years to come.

leather bag warranty
All pieces of leather are hand cut by our Italian leather artisans

Discover our process further…

leather bag warranty
Our Artisans

Discover the stories of the people behind our Italian family-run factory in the heart of Tuscany...

leather bag warranty
Leather Care

In order to maintain your bag or accessory, our repair team provides their best tips to caring for the leather...

leather bag warranty

Meet our team, based in the heart of Yorkshire committed to Italian craftsmanship and classic British design...