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FAQs

 

  • Can I return unwanted items?
  • Is everything in stock?
  • How can I get in touch with Maxwell Scott Bags?
  • Where and when can you deliver my order?
  • How much does delivery cost?
  • Do your products have a warranty?
  • My product is damaged, how can you help me?

 

  • Can I return unwanted items?

All items can be returned unused within 30 days of receipt.

  • Is everything in stock?

In most cases, yes. Our UK warehouse is always well stocked and we receive several large deliveries each week. You can check stock status once an item has been added to the shopping basket.

  • How can I get in touch with Maxwell Scott Bags?

Please call us on 0870 2424684 or visit our contact us page here.

  • Where and when can you deliver my order?

We are pleased to offer a worldwide delivery service and use some the most highly respected couriers in the industry. Delivery times vary dependant on the service selected. However, we always try to offer an expedited service if required.

  • How much does delivery cost?

We have managed to negotiate some extremely competitive rates with our couriers due to the volume of items we dispatch. The delivery cost is dependent on speed and type of the service selected. To obtain a shipping quote, simply select your destination country and postcode once you have added an item to the shopping basket.

  • Do your products have a warranty?

Due to the high build quality and leather durability; all products come with a 25-year warranty on manufacturing faults. We will undertake any necessary repairs resulting from manufacturing faults on zips, stitching, clasps, linings etc. free of charge (you only pay the cost of postage). Please note, we cannot be responsible for tears, abrasions or damage from misuse; however we can still repair for a reasonable fee.

  • My product is damaged, how can you help me?

Firstly, we are sorry to hear you have had an issue with your product. Simply call our experienced customer service team on 0870 2424684, who will do there utmost to offer you the most appropriate advice and ultimately a solution to your problem. Alternatively, visit our contact us page to raise a query.

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