Receive free standard next working day delivery on your order.
Our returns are 60 days as we understand you may need time to consider your purchase. We are also happy for you to call or email us to discuss your return in further detail if you have any particular concerns regarding the returns process.
We ship all our products worldwide at very competitive rates. Wherever you are in the world, our connections with international couriers ensure that we can ship your order to you efficiently and quickly.
The team at Maxwell-Scott would like to thank you for your patience during the busy festive period. We appreciate your loyalty and custom and are committed to delivering you only the finest quality this Christmas. If you need any assistance deciding on the perfect style, colour, voucher or gift messaging for your loved one, our lovely customer service team are more than happy to help.
Please allow plenty of time for your gifts to be delivered this year, particularly for international orders. You may also want to consider upgrading to express delivery. We’re working around the clock at our Yorkshire HQ to get your gifts signed, sealed and delivered with care.
UK Non-Personalised Order
UK Personalised Order
For UK Delivery, you may choose from the following delivery options for your order.
If you have any special delivery requests, please make this clear in the delivery note section during checkout, and our couriers will do their best to carry out your request.
NB. Cut-off time for ordering next working day delivery is 2.30 pm (on non-personalised items).
Please note that these costs may vary due to location, product value, and weight. To obtain an estimate without checking out, simply add your desired product to the shopping cart, and select your country from the drop-down menu. Please also note that delivery times are estimated and your order may take longer than this time period to be delivered due to circumstances beyond our control. If you have any concerns about the delivery of your order, please contact customer services via email at [email protected] or telephone at 0870 24 24 684.
UK next working day delivery is available on non-personalised orders placed by 2.30 pm. It may still be possible for us to dispatch an item for the next working day delivery after 2.30 pm. For orders placed after the 2.30 pm cut-off time, please contact us to assist with your order if urgent delivery is required.
Personalised items may take 24-48 hours to be prepared prior to dispatch. If next working day delivery is selected, the item will be dispatched on this delivery service, after it has had your personalisation request applied to the product. If you are concerned about the delivery of your personalised item(s), please contact our friendly customer service team who will help with your enquiry.
Once you have received a shipping confirmation email, you can check the progress of your package by visiting the following sites and entering your tracking number:
The 'Grand Total' price displayed includes all sales taxes (VAT), duties and importation tax for all UK & EU deliveries. If you are a UK or EU-based customer, there are no additional fees to pay. For deliveries outside the EU and UK ordering through our www.maxwellscottbags.com site, we will remove all taxes from the basket. We will not be responsible for any import duties and costs.
We have established close partnerships with the most reliable couriers in the industry. For deliveries, we mainly use: UPS, FedEx, DHL, DPD Local and Royal Mail
You have 60 days from receipt of the goods in which to return your purchased item(s). This excludes personalised items which cannot be returned. If you would like to return an item, it's as easy as completing the returns form included in our “returns form” section below, include it with your package, and return the item to the following address:
Maxwell Scott Returns Department
Unit 9 Hassacarr Close
Please do not turn up at our return addresses in person, as these are closed to any visitors.
To aid in the processing of your return, please email your parcel tracking number to [email protected] to let us know your parcel is on its way (this is not essential).
Please note: returns should be adequately packed. We cannot be held responsible for any damage to the item that may occur due to insufficient packaging. We are also not liable for any damage to the item from tears, abrasions or general misuse when in your hands. In these cases, we will not be able to issue a refund. Exchanges are subject to product availability. Please call customer services on 0870 24 24 684 or email [email protected] to arrange an exchange.
Please note: when returning goods from outside the EU, we ask that you clearly indicate on the customs declaration form or commercial invoice, that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.
If your product needs a little TLC and you would like to enquire about our 25-year warranty, in the first instance please email or call our experienced customer services team. We will aim to get the item back to its former glory as swiftly as possible and will do everything we can to fix the issue on-site in Yorkshire. Depending on the issue, from time to time, we may need to send your item to our expert leather craftsmen in Italy to be restored, but our customer service team will inform you every step of the way about the expected date of return.
Each of our pieces is handcrafted in Italy by skilled artisans using the finest European cowhides. With this, each purchase comes with a 25-year warranty against manufacturing faults so that you have peace of mind every time you purchase. We believe firmly in sourcing the finest materials and craftsmanship, and so our 25-year warranty has always been at the heart of the business. Whilst everyday wear and tear is not covered by the warranty we are happy to quote for any repair or restoration work that may be needed. We can on most occasions restore or resolve any issues for you. We hope that you never need to, but if you do, simply contact our customer services team and we will discuss your requirements with you.
Due to the personalised nature of embossed items, they cannot be returned. If you would like to return your purchase to us to be embossed at a later date once you are pleased with your choice, please contact our Customer Services team for details.
If you would like to arrange a return, you can download a returns form here:
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