DELIVERY & RETURNS

If you have any special delivery requests, please make this clear in the delivery note section during checkout, and our couriers will do their best to carry out your request.

NB. Cut-off time for ordering next working day delivery is 2.30 pm (on non-personalised items).

Please note that these costs may vary due to location, product value, and weight. To obtain an estimate without checking out, simply add your desired product to the shopping cart and select your country from the drop-down menu. Please also note that delivery times are estimated, and your order may take longer than the estimated time to be delivered due to circumstances beyond our control.

If you have any concerns about the delivery of your order, please contact our Customer Care team via email at [email protected]

UK next working day delivery is available on non-personalised orders placed by 2.30 pm. It may still be possible for us to dispatch an item for the next working day delivery after 2.30 pm. For orders placed after the 2.30 pm cut-off time, please contact us to assist with your order if urgent delivery is required.

Personalised items may take 24-48 hours to be prepared prior to dispatch. If next working day delivery is selected, the item will be dispatched on this delivery service, after it has had your personalisation request applied to the product. If you are concerned about the delivery of your personalised item(s), please contact our friendly customer service team who will help with your enquiry.

Once you have received a shipping confirmation email, you can check the progress of your package by visiting the following sites and entering your tracking number:

FedEx: https://www.fedex.com/en-gb/home.html
UPS: https://www.ups.com/track?loc=en_GB&requester=ST
Royal Mail: https://www.royalmail.com/
DPD Local: https://www.dpd.co.uk/

The 'Grand Total' price displayed includes all sales taxes (VAT), duties and importation tax for all deliveries

We have established close partnerships with the most reliable couriers in the industry. For deliveries, we mainly use: UPS, FedEx, DHL, DPD Local and Royal Mail

You have 60 days from receipt of the goods in which to return your purchased item(s). This excludes personalised items which cannot be returned. If you would like to return an item, it's as easy as completing the returns form included in our “returns form” section below, include it with your package, and return the item to the following address:

Maxwell Scott Returns Department
Unit 9 Hassacarr Close
Chessingham Park
Dunnington
York
YO19 5SN
United Kingdom

Please do not turn up at our return addresses in person, as these are closed to any visitors.

To aid in the processing of your return, please email your parcel tracking number to [email protected] to let us know your parcel is on its way (this is not essential).

Please note: returns should be adequately packed. We cannot be held responsible for any damage to the item that may occur due to insufficient packaging. We are also not liable for any damage to the item from tears, abrasions or general misuse when in your hands. In these cases, we will not be able to issue a refund. Exchanges are subject to product availability. Please email customer services on [email protected]

If your product needs a little TLC and you would like to enquire about our 25-year warranty, in the first instance, please email or call our experienced customer services team. We will aim to get the item back to its former glory as swiftly as possible and will do everything we can to fix the issue on-site in Yorkshire. Depending on the issue, from time to time, we may need to send your item to our expert leather craftsmen in Italy to be restored, but our customer service team will inform you every step of the way about the expected date of return.

Each of our pieces is handcrafted in Italy by skilled artisans using the finest European cowhides. With this, each purchase comes with a 25-year warranty against manufacturing faults so that you have peace of mind every time you purchase. We believe firmly in sourcing the finest materials and craftsmanship, and so our 25-year warranty has always been at the heart of the business. Whilst everyday wear and tear is not covered by the warranty we are happy to quote for any repair or restoration work that may be needed. We can on most occasions restore or resolve any issues for you. We hope that you never need to, but if you do, simply contact our customer services team and we will discuss your requirements with you.

Due to the personalised nature of embossed items, they cannot be returned. If you would like to return your purchase to us to be embossed at a later date once you are pleased with your choice, please contact our Customer Services team for details.

If you would like to arrange a return, you can download a returns form here:

• Returns Form