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DELIVERY & RETURNS

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Free UK Delivery

Receive free standard next working day delivery on your order.


Extended 60 Day Returns


We are extending our returns to 60 days as we understand self-isolation will put a strain on how soon you can get to the post office. We are also happy for you to call us to discuss your return in further detail if you have any particular restrictions that are concerning you.

Please, however, do not turn up to our return addresses in person as these are closed to any visitors.

To aid processing speed of your return, please email your parcel tracking number to [email protected] (this is not essential).


Worldwide Delivery


We ship all our products worldwide at a competitive rate. Wherever you are in the world, our connections with international couriers ensure that we can ship your order to you efficiently and quickly.

Our couriers have been remarkable with their communication and service at this time of the coronavirus Covid-19 outbreak. They are adapting their procedures in order to ensure the safety of the whole community, for which we are so very grateful. Therefore, we thank you for your patience as there may be some very short delays to your order.

If you are currently in self-isolation please make this clear in the delivery note section during checkout.

Delivery

Delivery Times & Costs

For UK Delivery, you may choose from the following delivery options for your order.

  • Free Next Working Day Delivery
  • Royal Mail First Class Recorded (Estimated delivery time: 1-2 working days): £4.95
  • Next Working Day By 12pm: £8.95
  • Next Working Day By 10am: £12.95
  • Saturday before 12pm: £14.95

Please note that these costs may vary due to location, product value, and weight. We offer incredibly competitive rates internationally as well as in the UK. To attain a quote without checking out, simply add your desired product into the shopping basket. Here you can add both location and postcode into the “shipping quote” table to discover the specific price of your delivery. Please also note that the Royal Mail delivery time is estimated and your order may take longer than this time period to be delivered.

Embossed Items

It is important to note that personalised items will take 24-48 hours to be personalised prior to dispatch. Therefore if next working day delivery is selected, the item will be dispatched on this delivery service, after it has had your personalisation request applied to the product. However, our embossing team is very efficient so delivery is usually still quick. If you are concerned about the delivery of your personalised items, it is best to contact us directly.

How To Track Your Delivery

Once you have received an email order confirmation, you can check the progress of your package by visiting the following sites and entering your tracking number:

FedEx: https://www.fedex.com/apps/fedextrack/?action=track
UPS: https://www.ups.com/tracking/tracking.html
Royal Mail: https://www.royalmail.com/track-your-item#/
DPD Local: https://www.dpdlocal-online.co.uk/tracking

Taxes & Duties

The 'Grand Total' price displayed below includes all sales taxes (VAT), duties and importation tax for all UK & EU deliveries. If you are a UK or EU based customer, there are no additional fees to pay. For Deliveries outside the EU and UK, we will remove all taxes from the basket. We will not be responsible for any import duties and costs.

During The Coronavirus Outbreak

At the moment, deliveries are still taking place as normal. The courier services have introduced measures to ensure that we are all safe. We do, however, thank you for your patience if there are some very short delays. If you are currently in self-isolation please make this clear in the delivery note section during checkout.

The Couriers We Use

We have established close partnerships with the most reliable couriers in the industry. For deliveries, we mainly use: UPS, FedEx, DPD and Local Royal Mail

Returns

Our Returns Policy

You now have 60 days to return your purchased item(s). This excludes personalised items which cannot be returned. If you would like to return an item, please complete the form below, include it with your package and return it to the following address:

Maxwell Scott Returns Department
Unit 9 Hassacarr Close
Chessingham Park
Dunnington
York
YO19 5SN

Please note: returns should be adequately packed. We cannot be held responsible for any damage the item may occur due to insufficient packaging, and we are also not liable for any damage to the item from tears, abrasions or general misuse when in your hands. In these cases, we will not be able to issue a refund. Exchanges are subject to product availability. Please call customer services on 0870 2424684 to arrange an exchange.

Please note: when returning goods from outside the EU, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.

Repairs

If your product needs a little TLC and you would like to inquire about our 25-year warranty, in the first instance please email or call our experienced customer services team. We will aim to get the item back to its former glory as swiftly as possible and will do everything we can to fix the issue on-site in Yorkshire. However, depending on the issue we may need to send your item to our factory in Italy to be mended. This will extend the repair time, but our customer service team will inform you every step of the way about the expected date of return.

25 Year Warranty

Each of our pieces is handcrafted in Italy by skilled artisans using the finest European cowhides. With this, each purchase comes with a 25-year warranty against manufacturing faults so that you have peace of mind every time you purchase. We believe firmly in sourcing the finest materials and craftsmanship, and so our 25-year warranty has always been at the heart of the business for founder William. Whilst everyday wear and tear is not covered by the warranty we are happy to quote for any repair or restoration work that may be needed. Whether your dog has chewed your bag or it has had an unfortunate accident we can on most occasions restore or resolve any issues for you. We hope that you never need to, but if you do, simply contact our customer services team and we will discuss your requirements.

Embossed Items

Due to the personalised nature of embossed items, they can not be returned. If you would like to return your purchase to us to be embossed at a later date once you are pleased with your choice, please contact our Customer Services team for details.

Returns Forms

If you would like to arrange a return, you can download a returns form here:

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