Frequently Asked Questions

Can I return unwanted items? +

All unpersonalised items can be returned unused within 30 days of receipt. Personalised items are non-returnable. To return an item, fill out the returns from provided, enclose in the package and deliver to the address below.

Please note: we do not cover the cost for any returns made.

Maxwell Scott Returns Department

Unit 9 Hassacarr Close

Chessingham Park

Dunnington

York

YO19 5SN

England

 

Please note: returns should be adequately packed. We cannot be held responsible to any damage the item may occur due to insufficient packaging, and we are also not liable for any damage to the item from tears, abrasions or general misuse when in your hands. In these cases, we will not be able to issue a refund.

Exchanges are subject to product availability. Please call customer services on 0870 2424684 to arrange an exchange.

What is your policy for personalised gifts? +

In order to create truly unique pieces which will be treasured for a lifetime we provide a bespoke embossing service. We use a process of heat embossing to stamp our vegetable-tanned Italian leather with initials or an important date in turn marrying tradition and individuality.

Due to the unique nature of personalised items they are not able to be returned. Therefore, we are happy for you to return your purchase to us for embossing at a later date once you are happy with your delivery if you so wish.

Is everything in stock? +

In most cases, yes. Our UK warehouse is always well stocked and we receive several large deliveries each week. You can check stock status once an item has been added to the shopping basket.

Do you have a gift wrap service? +

Our Gift Wrap team is primed and ready to impeccably wrap any of your gifts so that they strike the right note on delivery. We classically wrap your presents in either a keepsake presentation box or delicate silver paper, but always with a finishing ribbon. For us, it is the small touches which make all the difference.

How can I get in touch with Maxwell Scott? +
Where and when can you deliver my order? +

We are pleased to offer a worldwide delivery service and use some the most highly respected couriers in the industry. Delivery times vary dependant on the service selected. However, we always try to offer an expedited service if required.

How much does delivery cost? +

We have managed to negotiate some extremely competitive rates with our couriers due to the volume of items we dispatch. The delivery cost is dependent on speed and type of the service selected. To obtain a shipping quote, simply select your destination country and postcode once you have added an item to the shopping basket.

There is free delivery available on orders over £100.

Do you have a gift card service? +

Sometimes it is lovely to be able to pick your own present. That is why we offer a gift card service. Simply select the value of the voucher that you wish to gift, add to cart and we will send you a confirmation email. A voucher containing a unique code will then be sent to your allocated delivery address.

If you wish to purchase a value which is not presented on the gift card page, please contact us at info@maxwellscottbags.com or call us on 0870 242 4684 and we will process the order directly with you.

Do your products have a warranty? +

Due to the high build quality and leather durability, all of our products come with a 25-year warranty on manufacturing faults.

We will undertake any necessary repairs resulting from manufacturing faults on zips, stitching, clasps, linings etc. free of charge (you only pay the cost of postage).

Please note, we cannot be responsible for tears, abrasions or damage from misuse or fair wear and tear. However, we can still repair for a reasonable fee.

My product is damaged, how can you help me? +

Firstly, we are sorry to hear you have had an issue with your product. Simply call our experienced customer service team on 0870 2424684, who will do there utmost to offer you the most appropriate advice and ultimately a solution to your problem. Alternatively, visit our contact us page to raise a query.

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