Extended Returns + Free ShippingUntil 15th Jan 2019

Christmas Frequently Asked Questions

What you need to know for Christmas...
When is the last date for Christmas delivery? +

In order to ensure that your gift has arrived by the 24/12/18, please order by 2pm on the 21/12/18 if shipping to the UK or 10am on the same day for deliveries to the rest of Europe.

For deliveries to the Americas or Australia, please order before 2pm on 19/12/18 for Christmas delivery.

What is your policy for personalised gifts? +

In order to create truly unique pieces which will be treasured for a lifetime we provide a bespoke embossing service. We use a process of heat embossing to stamp our vegetable-tanned Italian leather with initials or an important date in turn marrying tradition and individuality.

Due to the unique nature of personalised items they are not able to be returned. Therefore, we are happy for you to return your purchase to us for embossing at a later date once you are happy with your delivery if you so wish.

Do you have a gift wrap service? +

Our Gift Wrap team is primed and ready to impeccably wrap any of your gifts so that they strike the right note on Christmas morning. We classically wrap your presents in either a keepsake presentation box or delicate silver paper, but always with a finishing ribbon. For us, it is the small touches which make all the difference.

Do we have a gift card service? +

Sometimes it is lovely to be able to pick your own present. That is why we offer a gift card service. Simply select the value of the voucher that you wish to gift, add to cart and we will send you a confirmation email. A voucher containing a unique code will then be sent to your allocated delivery address.

If you wish to purchase a value which is not presented on the gift card page, please contact us at info@maxwellscottbags.com or call us on 0870 242 4684 and we will process the order directly with you.

What is our Christmas returns policy? +

From November 1st we will be running an extended returns policy. Any purchase made after this date is eligible for return until 15th January 2019. Ideal for Christmas gift shopping, you can now purchase your gifts safe in the knowledge that there is enough time to return them after Christmas Day.

Do we have offers over the Christmas period? +

Each day during December you will be able to open another door in our advent calendar. This will offer you an exclusive offer or the opportunity to win a giveaway – perfect for getting into the festive spirit.

How you can contact Us...

GENERAL FREQUENTLY ASKED QUESTIONS
Can I return unwanted items? +

All unpersonalised items can be returned unused within 30 days of receipt. Personalised items are non-returnable. To return an item, fill out the returns from provided, enclose in the package and deliver to the address below. Please note: we do not cover the cost for any returns made.

Maxwell Scott Returns Department

Unit 9 Hassacarr Close

Chessingham Park

Dunnington

York

YO19 5SN

Is everything in stock? +

In most cases, yes. Our UK warehouse is always well stocked and we receive several large deliveries each week. You can check stock status once an item has been added to the shopping basket.

How can I get in touch with Maxwell Scott? +
Where and when can you deliver my order? +

We are pleased to offer a worldwide delivery service and use some the most highly respected couriers in the industry. Delivery times vary dependant on the service selected. However, we always try to offer an expedited service if required.

How much does delivery cost? +

We have managed to negotiate some extremely competitive rates with our couriers due to the volume of items we dispatch. The delivery cost is dependent on speed and type of the service selected. To obtain a shipping quote, simply select your destination country and postcode once you have added an item to the shopping basket.

Do your products have a warranty? +

Due to the high build quality and leather durability; all products come with a 25-year warranty on manufacturing faults. We will undertake any necessary repairs resulting from manufacturing faults on zips, stitching, clasps, linings etc. free of charge (you only pay the cost of postage). Please note, we cannot be responsible for tears, abrasions or damage from misuse; however, we can still repair for a reasonable fee.

My product is damaged, how can you help me? +

Firstly, we are sorry to hear you have had an issue with your product. Simply call our experienced customer service team on 0870 2424684, who will do there utmost to offer you the most appropriate advice and ultimately a solution to your problem. Alternatively, visit our contact us page to raise a query.

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