Frequently Asked Questions

Can I return unwanted items?

All unpersonalised items can be returned unused within 30 days of receipt. Personalised items are non-returnable. To return an item, fill out the returns from provided, enclose in the package and deliver to the address below. Please note: we do not cover the cost for any returns made.

Maxwell Scott Returns Department

Unit 9 Hassacarr Close

Chessingham Park

Dunnington

York

YO19 5SN

Is everything in stock?

In most cases, yes. Our UK warehouse is always well stocked and we receive several large deliveries each week. You can check stock status once an item has been added to the shopping basket.

How can I get in touch with Maxwell Scott?

Where and when can you deliver my order?

We are pleased to offer a worldwide delivery service and use some the most highly respected couriers in the industry. Delivery times vary dependant on the service selected. However, we always try to offer an expedited service if required.

How much does delivery cost?

We have managed to negotiate some extremely competitive rates with our couriers due to the volume of items we dispatch. The delivery cost is dependent on speed and type of the service selected. To obtain a shipping quote, simply select your destination country and postcode once you have added an item to the shopping basket.

Do your products have a warranty?

Due to the high build quality and leather durability; all products come with a 25-year warranty on manufacturing faults. We will undertake any necessary repairs resulting from manufacturing faults on zips, stitching, clasps, linings etc. free of charge (you only pay the cost of postage). Please note, we cannot be responsible for tears, abrasions or damage from misuse; however, we can still repair for a reasonable fee.

My product is damaged, how can you help me?

Firstly, we are sorry to hear you have had an issue with your product. Simply call our experienced customer service team on 0870 2424684, who will do there utmost to offer you the most appropriate advice and ultimately a solution to your problem. Alternatively, visit our contact us page to raise a query.

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