Our 25 Year Warranty

When you purchase one of our creations, you also invest into our highly illustrious 25-year warranty…

What does the 25 year warranty cover?

If your classic leather bag or small accessory has a fault, we will do everything we can to fix the issue on-site in Yorkshire. We may need to send your item to our factory in Italy to be mended. This wholly depends on the problem you are having with your bag or accessory.

Why do we offer a 25 year warranty?

Founder of Maxwell Scott Bags, William Scott Forshaw, researched Italy’s leather industry for years, ensuring that he got his hands on Tuscany’s finest leather – arguably the best in the world. Our 25-year warranty is a reflection of William’s dedication to seek out the most authentic craftsmanship and premium leather, to reward his customer with nothing but the absolute best in the industry. Handcrafted by leather artisans in Florence, Italy, our bags and accessories are skillfully built to last – no corners are cut when it comes to our production. The leather we use derives from the Santa Croce sull’Arno region of Tuscany – a world-renowned area for producing irresistible, high-quality leather that stands the test of time.

“If you have any issues with your purchases, however big or small, our customer service team are dedicated to helping you.”

Are you unhappy with an item?

If for some unfortunate circumstance you are not wholly satisfied with your purchase, we would like you to contact us immediately. Simply email our Customer Service Manager at georgina.mason@maxwellscottbags.com or call her on 0870 24 24 684.

Georgina, Customer Services